Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

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Job Description

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Key Tasks

• Provide guests with menus.
• Greet guests and seat them at tables or in waiting areas.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Answer telephone calls and respond to inquiries or transfer calls.
• Assist other restaurant workers by serving food and beverages, or by bussing tables.
• Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
• Take and prepare to-go orders.
• Inform patrons of establishment specialties and features.
• Receive and record patrons' dining reservations.
• Operate cash registers to accept payments for food and beverages.
• Direct patrons to coatrooms and waiting areas, such as lounges.
• Prepare cash receipts after establishments close, and make bank deposits.
• Order or requisition supplies and equipment for tables and serving stations.
• Hire, train, and supervise food and beverage service staff.
• Confer with other staff to help plan establishments' menus.
• Perform marketing and advertising services.

O*NET Information

• SOC Code: 35-9031.00
• Title: Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Related Occupations

Based on O*NET Standard Occupational Classification.

Career Resources

import { $ } from 'sdk.do'

const job = await $.Occupation.create({
  title: 'Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop',
  description: 'undefined',
  socCode: '35-9031.00',
})