First-Line Supervisors of Personal Service Workers

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Job Description

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Key Tasks

• Train workers in proper operational procedures and functions and explain company policies.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Recruit and hire staff members.
• Resolve customer complaints regarding worker performance or services rendered.
• Take disciplinary action to address performance problems.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Investigate employee complaints and resolve problems following management rules and regulations.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
• Participate in continuing education to stay abreast of industry trends and developments.
• Inform management about problems, such as employee disputes.
• Arrange worker breaks to ensure services are adequately staffed throughout each shift.
• Apply customer feedback to service improvement efforts.
• Inform workers about interests or special needs of specific groups.
• Requisition necessary supplies, equipment, or services.
• Direct marketing, advertising, or other customer recruitment efforts.

O*NET Information

• SOC Code: 39-1022.00
• Title: First-Line Supervisors of Personal Service Workers

Related Occupations

Based on O*NET Standard Occupational Classification.

Career Resources

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const job = await $.Occupation.create({
  title: 'First-Line Supervisors of Personal Service Workers',
  description: 'undefined',
  socCode: '39-1022.00',
})